eStore Faqs
| Frequently Asked Questions |  |
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| 1. | What is eStore? | |
| Selecting a Dealer | |
| 2. | What is a participating eStore Dealer? |
| 3. | Why must I select an eStore Dealer before shopping on eStore? |
| 4. | How do I change my eStore Dealer? |
| Ordering | |
| 5. | How do I purchase Genuine Honda/Acura Accessories through eStore? |
| 6. | What if I change my mind and want the dealer to install the accessory? |
| 7. | Who will take and process my order? |
| 8. | Installation Options |
| 8.1 | Accessories |
| 8.2 | Parts |
| 8.3 | Mixed orders |
| 9. | When will I get my order? |
| 10. | What is Order Status? |
| 11. | Will I be charged sales tax on my order? |
| 12. | What type of communication should I expect once I've placed an order? |
| 13. | How will I know when my order is ready for pick-up at my eStore Dealer? |
| 14. | How can I check the status of my order? |
| 15. | Can I cancel an order after it has been submitted? |
| 16. | How do I cancel a backordered item? |
| Shipping | |
| 17. | How much does shipping cost? |
| 18. | What are my shipping options? |
| 19. | When will my order ship? |
| 20. | Where are my items shipped from? |
| 21. | Can my order ship from more than one location? |
| 22. | How do I change my shipping and billing information? |
| 23. | Can I ship to a P.O., APO, or FPO address? |
| 24. | International shipping? |
| Billing | |
| 25. | How do you calculate the total of my order? |
| 26. | When is my credit card charged? |
| 27. | How do I change my credit card option/payment for an order? |
| 28. | What are my payment options? |
| 29. | How is my sales tax calculated? |
| 30. | What is my Shipping Charge? |
| Returning | |
| 31. | What is your return policy? |
| 32. | How do I know what return code to use? |
| 33. | Can I return merchandise for exchange? |
| 34. | Can I return merchandise if I do not have the original receipt? |
| 35. | Can I return merchandise at any eStore Dealer? |
| Owner Link eStore | |
| 36. | Benefits of eStore |
| 37. | Benefits of Registration |
| 38. | What is Owner Link? |
| Other | |
| 39. | What is the Warranty on my Genuine Honda or Acura Accessory? |
| 40. | Are these Genuine Honda or Acura Accessories and Parts? |
| 41. | Contact Us: |
| 42. | System Requirements: |
| 1. What is eStore? |
| eStore is developed and supported by American Honda to assist consumers in purchasing Genuine Honda & Acura Parts and Accessories directly from their local participating Honda & Acura dealer, using the convenience of the Internet. Participating dealerships are independently owned and operated, and establish their final selling price. Though American Honda operates the eStore website and its integration to Owner Link and other Honda Corporate sites, your purchases are made from your selected dealership. Only Genuine Honda & Acura products are offered through eStore. Genuine Honda & Acura Parts and Accessories are engineered to the same exacting quality standards as the automobiles for which they are designed, providing factory installed fit, appearance and functionality tailored to each individual model. Currently, most accessories for Honda & Acura models from 2003 and newer are available. Additionally, most repair and maintenance parts for whatever year of Honda & Acura automobile model you may have are available through eStore. Free registration in eStore allows you to store your user profile for easy and quick checkout on future shopping visits. Once registered, you can return any time to view information on your order status and past order history. Additionally, registration in eStore provides you access to other sites managed by American Honda, such as Owner Link. |
| Selecting a Dealer |
| 2. What is a participating eStore Dealer? An eStore Dealer is a Honda or Acura Dealer who is authorized to offer Genuine Honda or Acura Accessories and Parts through eStore. eStore participation is voluntary and not all Honda or Acura dealers participate in this program. |
| 3. Why must I select an eStore Dealer before shopping on eStore? When you purchase an item on eStore, you are purchasing from one of hundreds of participating Honda or Acura Dealers. Each participating Honda or Acura eStore Dealer determines their own pricing and from time to time may offer discounts on select items. Therefore, eStore asks you to select a Dealer so that we may display the most current and accurate pricing. |
| 4. How do I change my eStore Dealer? While shopping, you can change your Dealer within the Shopping Cart. Click "show details", and then click the "Change Dealer" button. The system will ask for your zip code and provide up to 5 participating eStore Dealers in your area. Registered users can also log in to eStore, then go into "My Profile" and click the "Change Dealer" button in the dealer information box. |
| Ordering |
| 5. How do I purchase Genuine Honda or Acura Accessories and Parts through eStore? Simply select your Honda or Acura vehicle, then select an eStore Dealer and browse the Accessory or Parts Catalog. Add the item you wish to purchase to the shopping list and proceed through the checkout process. |
| 6. What if I change my mind and want the dealer to install the accessory? If you change your mind after the sale, contact your eStore Dealer for assistance. In most cases, the Dealer can bill you separately for the additional installation labor. |
| 7. Who will take and process my order? All orders go through an authorized eStore Dealer using the American Honda eStore web site. Your eStore transaction is with your selected Dealer. |
| 8. Installation options: | ||||||
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| 9. When will I get my order? Orders with Installed Accessories are generally available within 5 business days at the eStore Dealer you selected. Once the order arrives at the Dealer, the Dealer will e-mail or call you for pick-up or to schedule a time for installation, if necessary. You can call your eStore Dealer's parts department after 5 business days if you do not hear from anyone regarding your order. Orders without installed items are shipped to the address you entered during the checkout process or you can choose to pick them up at your eStore Dealer. All orders shipped to your address are shipped Standard Ground via common carrier, Monday through Friday. Orders usually arrive within 7-14 business days. |
| 10. What is Order Status? For registered users, eStore order history is maintained for your convenience. While logged in, click on "MY ORDERS" in the header. The Status column descriptions are displayed below: |
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| 11. Will I be charged sales tax on my order? Yes, if applicable. Sales Tax is charged if your eStore Dealer or shipping address is in an area where sales tax is applicable. |
| 12. What type of communication should I expect once I've placed an order? |
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eStore Order Confirmation - An order confirmation email with your Order Reference Number will be sent once you place your order through eStore. eStore Invoice - An invoice or billing confirmation email will be sent once we process your order. The invoice will display your shipping and billing information. eStore Order Cancellation - - If an item is cancelled at your request you will receive a confirmation e-mail. eStore Refund Confirmation - If for any reason you have returned an item to your eStore Dealer you will receive a refund confirmation e-mail once the return is processed. eStore Credit Card Authorization - If for any reason we cannot process your credit card, you will receive a notification indicating your options. |
| 13. How will I know when my order is ready for pick-up at my eStore Dealer? Your eStore Dealer will contact you for pick-up and to schedule a time for installation, if necessary. You can call your eStore Dealers parts department after 5 business days if you do not hear from anyone regarding your order. |
| 14. How can I check the status of my order? You may contact your selected eStore Dealer at any time to discuss the status of your order. For registered users, eStore order history is maintained for your convenience. While logged in, click on "MY ORDERS" in the header. The Status column descriptions will be displayed. |
| 15. Can I cancel an order after it has been submitted? Most orders may be cancelled by your eStore Dealer at certain points in the order fulfillment process. Please contact your eStore Dealer directly as soon as possible. |
| 16. How do I cancel a backordered item? Most items may be cancelled by your eStore Dealer at certain points in the order fulfillment process. Please contact your eStore Dealer directly as soon as possible. |
| Shipping |
| 17. How much does shipping cost? If your order is shipped to your eStore Dealer, then freight is free. If you choose to have your order shipped to the address you entered during checkout, then freight will be variable based on the total dollar amount of the items purchased. As this may differ by Dealer, an estimate is displayed in the shopping cart throughout the shopping and checkout process for your reference. |
| 18. What are my shipping options? We ship Standard Ground via common carrier for smaller items and regional trucking companies for larger items. You may also select to pick up your order from your eStore Dealer for no additional charge. |
19. When will my order ship?
Most orders shipped to your address are sent within 48 hours, Monday through Friday.
20. Where are my items shipped from? Orders are shipped from your eStore Dealers location and/or from one of American Honda's Distribution Centers. |
| 21. Can my order ship from more than one location? Yes. To ship your order as fast as possible, your eStore Dealer may ship from their location as well as one of American Honda's Distribution Centers. |
| 22. How do I change my shipping and billing information? You cannot change your Shipping or Billing information online for an order that has already been submitted. In some cases, your eStore Dealer may be able to make some changes if you contact them immediately. If you are logged in while shopping, you may change your shipping and billing information for future orders by going to "MY PROFILE" and clicking any of the "EDIT" buttons. You will then have the option to save or cancel your changes. The system will retain the address from your last order. |
| 23. Can I ship to a P.O., APO, or FPO box? We are not able to ship to those addresses at this time. |
| 24. International shipping? We are not able to send international shipments at this time. |
| Billing |
25. How do you calculate the total of my order? The total of your order is = total cost of the item(s) + freight (if applicable) + tax (if applicable). Tax is calculated and displayed during checkout based on your city, county and state tax rules. |
26. When is my credit card charged? Your credit card will be charged when your order is processed. |
27. How do I change my credit card option/payment for an order? You cannot change your credit card information online for an order that has already been submitted. In some cases, your eStore Dealer may be able to make some changes if you contact them immediately. If you are logged in while shopping, you may change your credit card information for future orders by going to "MY PROFILE" and clicking any of the credit card "EDIT" button. You will then have the option to save or cancel your changes. The system will retain the credit card information from your last order. |
28. What are my payment options? eStore accepts MasterCard and Visa. In some cases, American Express and Discover are accepted as well. We cannot accept International Credit Cards. eStore does not recommend using a debit card for eStore transactions. |
29. How is my sales tax calculated? Tax is calculated and displayed during checkout based on your city, county and state tax rules. |
30. What is my Shipping Charge? If your order is shipped to your eStore Dealer, then shipping is free. If you choose to have your order shipped to the address you entered during checkout, then shipping will be variable based on the total dollar amount of the items purchased. As this may differ by Dealer, an estimate is displayed in the shopping cart throughout the shopping and checkout process for your reference. |
| Returning |
31. What is your return policy? You may return an item to your eStore Dealer within 30 days of the eStore Invoice email date. Contact your eStore Dealer for authorization and return instructions. Once your eStore Dealer receives the returned item(s), they will process a refund to your credit card. Freight is not credited on shipped orders. If shipping the item(s) back to the Dealer, please make sure that you insure the package for the full value of the enclosed item(s). |
32. Do I have to contact my eStore Dealer before returning an item? Yes. Always contact your eStore Dealer for authorization when you are interested in returning an item. |
33. Can I return merchandise for exchange? In some cases, your eStore Dealer may be able to accommodate the exchange of an item. eStore itself does not process online exchanges for returned merchandise. Contact your eStore Dealer for local options. |
34. Can I return merchandise if I do not have the original receipt? No. eStore Dealers cannot accept returns without a copy of the eStore Order Confirmation email. |
35. Can I return merchandise at any eStore Dealer? No. Items purchased online can only be processed with the eStore Dealer that you purchased your order from. |
| Owner Line eStore |
36. Benefits of eStore eStore is your single best online resource for browsing and purchasing Genuine Honda or Acura parts and accessories. Access vehicle information anytime, anywhere, at your convenience. |
37. Benefits of Registration Free registration in eStore allows you to store your user profile for quick and easy checkout on future shopping visits. The vehicles that you've selected while shopping can be retained as well for quick access on your next visit. And you can return any time to view information on your order status and order history. Additionally, registration in eStore provides you access to other sites managed by American Honda, such as Owner Link. This complementary membership comes with a number of other valuable benefits. Owner Link features include personalized service records, factory-recommended maintenance schedules and tips for caring for your Honda & Acura vehicles. You'll find custom links for ordering navigation DVD updates, purchasing accessories and manuals and managing your OnStar® online account. Through Owner Link, you get quick access to your Honda Financial Services online account and Customer Relations contact information. For details about the benefits of American Honda backed extended service programs. |
38. What is Owner Link? Owner Link provides valuable information and services for you and the care of your vehicle. Personalize your ownership experience with Owner Link, the exclusive owner's website from American Honda. Available at any time from the comfort of your home or office, Owner Link provides valuable information, accessories and services tailored to you and your vehicle. If you are already registered with eStore or another site managed by American Honda, you can use the same username and password to log on to Owner Link. Visit www.ahm-ownerlink.com today! |
Other |
39. What is the Warranty on my Genuine Honda or Acura Accessory? Accessories Installed Prior to Retail Sale: If the Honda Accessory was purchased at the time of the new vehicle purchase: the warranty begins on the same date as the New Vehicle Limited Warranty. All accessories are covered for the length of the New Vehicle Limited Warranty: 3 years/36,000 miles, whichever comes first. If the Acura Accessory was purchased at the time of the new vehicle purchase: the warranty begins on the same date as the New Vehicle Limited Warranty. All accessories are covered for the length of the New Vehicle Limited Warranty: 4 years/50,000 miles, whichever comes first. Accessories Installed by the eStore Dealer After Retail Sale: This warranty begins on the date the accessory is installed on the vehicle. All accessories are covered for the longer of the following two periods: The time remaining in the New Vehicle Limited Warranty, or 1 year/12,000 miles, whichever comes first. Accessories Not Installed by an eStore Dealer: This warranty begins on the date the accessory is purchased from an eStore Dealer. All accessories are covered for 1 year. |
40. Are these Genuine Honda or Acura Accessories and Parts? Yes, we only sell Genuine Honda or Acura Accessories and Parts, which are backed by American Honda's Warranty at any dealership in the U.S. |
41. Contact Us: If you have a question about our website which is not addressed in these frequently asked questions, please contact your selected eStore Dealer directly. For email access, click on the "Contact Us" link at the bottom of http://estore.honda.com/ or http://estore.acura.com/ |
42. System Requirements: Operating System Requirements 1. Windows 98, NT, 2000, XP Display Requirements 1. Recommended display resolution is 1024 x 768 with the large font setting 2. 800 x 600 will work, but some procedures work better at the higher resolution Web browser and viewing requirements: 1. eStore requires one of the following browsers: Microsoft Internet Explorer 5.5 or higher Netscape Navigator 6.2 or higher 2. eStore does not support: Earlier versions of Internet Explorer & Netscape AOL or other browsers Internet Explorer Settings 1. Cookies must be enabled* 2. JavaScript must be enabled* Note: *These are generally the default settings for Internet Explorer. Cookies Certain features of this website require cookies to be enabled on your browser. A cookie is a very small text file placed on your hard drive by a web server. Cookies contain information about who you are and your preferences, and are used to provide personalized services when you visit the eStore web site. Allowing a Website to create a cookie does not give that or any other site access to the rest of your computer, and only the site that created the cookie can read it. To enable cookies on your browser (instructions specific to Internet Explorer 5.x) 1. On the top menu bar, click Tools; then click Internet Options. 2. Click the Security tab. 3. Select the "Internet" icon where it says "Select a web content zone to specify its security settings. 4. Make sure the security level is set to Medium, Medium-low, or Low. The High security level does not allow cookies. If you have selected the Custom security level, click on the Custom Level button and scroll down to where it says Cookies. "Allow cookies that are stored on your computer" should be enabled. Click OK. |
